Refund policy

Pickle Return and Refund Policy

Effective Date: July 14, 2026

At Arra Foods, we are committed to delivering authentic, high-quality pickle products to our customers. Due to the perishable nature of food products, all pickle sales are generally considered final and are not eligible for return once shipped or delivered.

Refund and Replacement Eligibility

Customers may be eligible for a refund or replacement if:

* The wrong product was received.
* The package was leaking or significantly damaged when received.
* The product arrived spoiled or unsafe for consumption.

To request a refund or replacement, please contact Arra Foods within 48 hours of delivery. Requests submitted after this period may not be eligible for review.

Please include:

* Your order number
* A description of the issue
* Clear photographs of:
    * The product
    * The packaging
    * The shipping label
    * Any visible damage, leakage, or broken seals

Please do not discard the product or packaging until your claim has been reviewed.

Non-Returnable Items

Refunds or replacements will not be provided for:

* Personal taste preferences
* Differences in spice level, saltiness, texture, or flavor expectations
* Natural oil separation or minor variations in color and appearance
* Products that have been opened, consumed, or improperly stored after delivery
* Requests submitted more than 48 hours after delivery
* Damage caused by improper handling or storage after receipt

Refund Process

If your claim is approved, Arra Foods may, at its sole discretion, provide one of the following remedies:

* Replacement product
* Store credit
* Partial refund
* Full refund

Approved refunds will be issued to the original payment method and may take approximately 5–10 business days to appear, depending on your financial institution.

Order Cancellations

Orders may be canceled only before they have been processed or shipped. Once an order has been shipped, it cannot be canceled.

Product Storage

Customers are responsible for following all storage instructions provided on the product packaging after opening. Arra Foods is not responsible for product quality issues resulting from improper storage or handling after delivery.

Contact Us

If you have any questions regarding your order or would like to request a refund or replacement, please contact us at:

Email: support@arrafoods.com